Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Visit the BT Community, where our customers share their expertise and advice. If you need help remembering your username or password you can use the links below. Plug a different working phone into the jack. Please try after 15 minutes. Check status Finding your landline number Look on your recent bill Call your mobile from your landline phone to see the number displayed Compensation for loss of service We know you need your broadband and landline to stay connected. Please enable it prior to continuing. Report a fault to fix a problem It's quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. Mobile costs may vary. Save time, do more online. Scam Alert! Problems with email. By phone 0808 1002440 Available 24/7 Free from UK landlines. Fix a problem | BT Help Help and support Landline and Digital Voice Fix a problem What can we help with? Let our automated system help you now. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Or if you dont have a secure online account yet, simply create an account. From BT mobile you need to dial 150. Remember me ) Back Security Help Create one Quick links See all help > Sign up for BT ID > Having problems logging in > Log in to report a fault and youll go straight to the correct place to fix problems. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Get support from the BT community >. You'll run the same tests our experts use. BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. Login or sign up to track your faults online Login or sign up to track your faults online Log in Enter BT ID Password Show Forgotten your login details? Options. The BT "report a fault" team do not appear to have any way take a report of such an issue and get it to the appropriate networking team. Broadband and wi-fi. Youll run the same tests our experts use. Browse the forums or log-in to ask a question. It's quick and it's free! Understandably, this has left some believing the internet being pumped into their homes isnt performing as well as it should. You have had too many unsuccessful attempts to login. Look on the keypad of your phone. They'll do their best to fix the issue on the date we agreed, but if it's going to take longer we'll let you know. Report a fault with your BT Business phone line, broadband or email Problem with BT Business phone line, broadband, email or a Cloud Voice service? Plus track faults, check your service, and more. Check BT Service Status Enter your landline number below to find out the status of the service in your area. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Use the search bar or check out our categories. What number do I call to report a BT fault? Make a call and ensure that you and the person you called are able to hear each other both ways and that the line is clear from static or robotic noise. My phone line works for the telephone but not the internet. This is also the correct number to report a Broadband Speed issue or you wish to report damaged BT Network. Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Get started with BT Web hosting Call us: 0800 800 152 Monday-Friday 08:00-18:00 Mobile i As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). If the dial tone returns it means your phone or device is damaged or defective. EMMY NOMINATIONS 2022: Outstanding Limited Or Anthology Series, EMMY NOMINATIONS 2022: Outstanding Lead Actress In A Comedy Series, EMMY NOMINATIONS 2022: Outstanding Supporting Actor In A Comedy Series, EMMY NOMINATIONS 2022: Outstanding Lead Actress In A Limited Or Anthology Series Or Movie, EMMY NOMINATIONS 2022: Outstanding Lead Actor In A Limited Or Anthology Series Or Movie. Press it and scroll through the available options. This package comes with a speed guarantee, stronger routers, double BT Mobile data, and up to 3 free WiFi discs to improve your speeds. Simply call 151 from your BT Landline, or 0800 800 151 using your Mobile Phone (charges may apply). How can I test a phone line without a phone? To see the full details for the fault, youll need to log in to My Account. You've disabled JavaScript on the browser. Public BT Wi-fi hotspots. Scroll down to the Track a fault section. Obvious answer is to ask . whatever tests they needed to do. Press the Power button again until all the lights come back on. WhatsApp us, The quickest and easiest way to contact us. Rearrange your landline engineer appointment. But, given a phone number how do you know who the service provider is? Theres so much you can do with My Account and the BT Business app. Well give you a fault reference so you can check progress inseconds. You'll find your account number at the top left-hand corner of your BT phone bill. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. For further help and support visit: http://www.bt.com/helpSubscribe now: https://bit.ly/2qIe9W3Twitter: http://twit. If you have static on all phones, it could be a problem with the outside equipment, which may be caused by wet conditions including moisture you cant see. If an engineer needs to fix the fault, you can choose the best time for them to visit. Why is my landline not working but my internet is? When things go wrong, it can quickly get you up and running again. First, test your system with several methods, and then you can contact the company to report a problem. But, for security reasons, you won't be able to use the Call Diversion and the Out of Service message facilities available through online fault tracking . Identity verification on any device using your present methods have been locked for 20 minutes. Simply click the button below to get started: Need more help? Please try after 15 minutes. For Contact BT Business need to dial 0800-800-152. Select the fault to see a progress update or any steps you need to take. Check your phone after the service call. I have a problem with my phone line. Please enable it prior to continuing. Just click on the icon in the bottom right corner of the screen to get started and select the option for 'others' and then select 'contact us' to get started. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. BT Customer Support Phone is 0800-800-150 (from the UK) or 44-150-174-7714 (from outside the UK). If multimeter functions properly then the reading will appear on its digital screen and this will emit a beeping sound. If it is a cell phone, try calling a number in your contacts since you will not be able to hear a dial tone. Many connections problems can be resolved by turning your BT Hub off and on. Just log in and follow the same steps our agents would talk you through over the phone. Report a fault. If you dont see such a button, look for a menu button. If that time doesnt suit you, its easy to choose the engineer visit thats right for you. Ask the BT Business Community Search all help Faults - contact options If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Enjoy! 2 Check your phone line for faults using an automated system if it is available. Available 24/7Free from UK landlines. Beginner. If you need help remembering your username or password you can use the links below. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. When I call someone there is no dial tone? The TV help tool is available to all BT TV customers. The sluggish speeds are due to a weird glitch within the MyBT app and the BT.com website that means those checking download speeds using a wired connection are seeing dismally slow speeds. So if your BT Business service isnt working, you can fix it without calling and save time at the same time. Find out about Major Service Outages (MSOs). Nor will you be able to view the fault report number or any available details about the fault. The electricity in a phone line does spike to around 90 volts when the phone rings, which can give a mild shock. Report a fault and we'll get your BT Business service working again. You have had too many unsuccessful attempts to login. You've disabled JavaScript on the browser. Sometimes we can identify and fix a fault at the same time. Best if you're on your mobile. Report a fault and well get your BT Business service working again. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). There's no need to call. Report your current BT faults and track any existing problems with your BT Products here. How to Use ChatGPT & OpenAI Without a Phone Number, Why ChatGPT Stops Suddenly: Response Limits, Glitches, & Fixes, 6 Ways to Pair Your JBL Earbuds: Guide & Troubleshooting Tips, Easy Ways to Read Crash Dump Files & Troubleshoot Crashes, How to Turn on Backlit Keyboard on Lenovo, Simple Ways to Find a Lost Apple Pencil with Your iPad, 10 Genius Ways to Cheat a Step Counter on a Phone (No Walking Required), https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21. Enter your user name and password to log in. BT Customer Support Phones. Whether youre managing orders or bossing bills, its easy to take control. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Please try after 15 minutes. Today there is major packet loss (25%) and slow throughput (150-228ms response time) on 166-49-214-198.gia.bt.net. Unplug the short telephone cord and plug in your corded phone and determine if the problem still exists. Lift the receiver and confirm there is dial tone. You will hear a recorded message that tells you the name of your long distance phone service provider. BT phone line problems? We could even fix the fault while you report it. Fast. Awaiting your device Device received Repair in progress Repair Outcome Despatch If this doesn't work check the status of the lights (see below). Its easy to put things right. Report your problem and we'll identify the cause and quickly find a solution to get you back up and running. on 05-12-2018 7h09. If you receive no dial tone, get on the cell phone and call the repair service! See how well the networks working for your BT Business broadband, phone line or Cloud Voice service. You've disabled cookies on the browser. Find lots of useful FAQs and user guides in our help and support pages online. We aim to fix any faults within five hours - day, night, or weekends. Provided you are a BT Retail customer, then ringing 0800 800 151, should enable you to report a fault. Broadband down? Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Log in issues. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. This article has been viewed 114,434 times. How can I report the faulty landline? % of people told us that this article helped them. Check to see if you still hear static or dont hear a dial tone. Thanks to all authors for creating a page that has been read 114,434 times. Unless there is a citywide outage, it is the customers responsibility to alert a phone company that a line is faulty. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again. Yes. Reset, change or get help with your login details. This should reset the phone. Please check you entered your username and password correctly and try again. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/05\/Report-a-Faulty-Phone-Line-Step-1.jpg\/v4-460px-Report-a-Faulty-Phone-Line-Step-1.jpg","bigUrl":"\/images\/thumb\/0\/05\/Report-a-Faulty-Phone-Line-Step-1.jpg\/aid5600913-v4-728px-Report-a-Faulty-Phone-Line-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"