Click OK to accept cookies and continue. if you wish to retain your email address you would need to keep your business broadband with us. We're updating the BT General Terms and the following product terms: BT Business Broadband, Calls and lines, BT Cloud Phone, BT Cloud Work, BT Cloud Voice Express, BT Business Mobile and BT One Phone. Be confident about transforming your business. I got through to someone at15:03hrs and told them of my intention to cancel the disconnection. Customer accounts tend to involve unique characteristics (such as the level of technical problems encountered, or the physical distance from Openreach pavement cabinets), so no two contracts are identical. 9.95 hub delivery charge and 10 broadband connection charge applies. The Customer Service Compensation Scheme is contained at Part C of the BT Business Broadband Schedule. If you have paid . Always send hardware like wireless routers back by recorded delivery, to ensure theyre received safely. These packages allow customers to consolidate spend on specified services including Calls and Lines services. What is SIP ALG and how can I stop it causing problems? Get help cancelling call divert, forwarding and voicemail. We're here to help Chat's quick and easy. BT Cloud Voice and Cloud Voice SIP-T Schedule to the General TermsPDF 321KB, Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T SchedulePDF 289KB, You can find a copy of your General Terms inLarge Business and Public Sector. Work out how many monthly payments are left and add them together. As a general rule, cancelling without the providers agreement will leave you liable for the cost of all the remaining bills on your contract. So now despite doing everything I was told by BT (giving notice, getting a callback, calling back), I am looking at the prospect of being without internet for my business until the end of January. We've summarised the key changes on thefollowing page, where you can also find a copy of the clause that will be incorporate into our legacy terms for the products listed above. All monthly prices shown increase from April 2024 with inflation, plus 3.9%. You will be able to view these terms when you click on your product below. Once your order status shows as 'completed', cancellation or amendment is no longer possible. If you need to check simply contact your specific supplier of the service and check its compatibility. There is no charge to switch your line to BT from another supplier. Were powered by EE, voted the UKs number one mobile network for seven years running. You may be able to include your Calls and Lines services in a Calls and Lines Package please see the Calls and Lines Packages entry for more information. BT Cloud Phone and Cloud Work terms: End User Licence Terms (EULA) have been added as an Annex to the BT Cloud Phone and Cloud Work Schedules to the General Terms and apply to all new and existing customers of these services. An automated access control system that provides effective and efficient control for your business premises can save you time & money. The following documents make up your contract for BT Business Mobile Service: - the schedule and annexes that you can find below: - BT Business Mobile Schedule to the General Terms; - BlackBerry Annex to the BT Business Mobile Schedule - this applies if you have ordered BlackBerry Enterprise Server, BlackBerry Enterprise Service 12, BlackBerry Internet Service and BlackBerry Enterprise Server Express; - On Site Transmission Equipment Annex to the BT Business Mobile Schedule - this applies if you have ordered any On Site Transmission Equipment; - MobileIron Services Annex to the BT Business Mobile Schedule - this applies if you have ordered any MobileIron On-Premises Services or MobileIron Cloud Services: - any Statement of Requirements where you have ordered On Site Transmission Equipment; - If you have received a Charges Schedule at:General Terms on Global Services, - If you have not received a Charges Schedule at: General Terms dropdown above, Main Conditions Conditions for BT Business ServicesPDF 174KB, BT One Phone SME Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 430KB, BT One Phone SME Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021 PDF 426KB, SIP Networks Annex to the BT One Phone SME SchedulePDF 156KB, Convergence Services Annex to the BT One Phone SME SchedulePDF 154KB, BlackBerry Annex to the BT One Phone SME SchedulePDF 165KB, MobileIron Cloud Service Annex to the BT One Phone SME SchedulePDF 169KB, One Phone Portal Annex to the BT One Phone SME SchedulePDF 157KB, Onsite Mobile Networks Annex to the BT One Phone SME SchedulePDF 148KB, Private Voice and Data Extra Annex to the BT One Phone SME SchedulePDF 157KB, Signal Assist Annex to the BT One Phone SME SchedulePDF 143KB, Recording Extra Annex to the BT One Phone SME SchedulePDF 158KB, Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule PDF 251KB, BT One Phone (this may be referred to as BT One Phone Corporate), BT One Phone Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 433KB, BT One Phone Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021PDF 428KB, SIP Networks Annex to the BT One Phone SchedulePDF 156KB, Convergence Services Annex to the BT One Phone SchedulePDF 154KB, BlackBerry Annex to the BT One Phone SchedulePDF 166KB, MobileIron Cloud Service Annex to the BT One Phone SchedulePDF 170KB, One Phone Portal Annex to the BT One Phone SchedulePDF 157KB, Onsite Mobile Networks Annex to the BT One Phone SchedulePDF 148KB, Private Voice and Data Extra Annex to the BT One Phone SchedulePDF 158KB, Signal Assist Annex to the BT One Phone SchedulePDF 144KB, Recording Extra Annex to the BT One Phone SchedulePDF 158KB, Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule PDF 251KB, Service Schedule for BT One PhonePDF 436KB, Annex to the Service Schedule for BT One Phone BlackBerryPDF 331KB, Annex to the Service Schedule for BT One Phone MobileIron Cloud ServicePDF 331KB, Annex to the Service Schedule for BT One Phone for the BT One Phone PortalPDF 289KB, Annex to the Service Schedule for BT One Phone BT Signal AssistPDF 278KB, Annex to the Service Schedule for BT One Phone Recording ExtraPDF 210KB, Annex to the Service Schedule for BT One Phone Onsite Mobile NetworkPDF 305KB, Annex to the Service Schedule for BT One Phone Onsite SIP NetworkPDF 305KB, Annex to the Service Schedule for BT One Phone Private Voice Extra and Private Data Extra]PDF 395KB, BT One Phone - Flexible Caller Line Identity (CLI) Extra Order FormPDF 290KB, Mobile Service (Business) - On or after 1st August 2016, BT Business Mobile Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 297KB, BT Business Mobile Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021PDF 295KB, BlackBerry Specific: Annex to the BT Business Mobile SchedulePDF 168KB, On Site Transmission Equipment: Annex to the BT Business Mobile SchedulePDF 174KB, MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile SchedulePDF 173KB, BT Mobile Manager:Annex to the BT Business Mobile SchedulePDF 159KB, Mobile Data Secure Management (Wandera)PDF 245KB, Solution Terms for 4G Office Signal AssistPDF 163KB, BT Field Force Automation Purchased Equipment and Software SchedulePDF 206KB, BT Field Force Automation Support Services AnnexPDF 183KB, Conditions of Sale - Mobile DevicesPDF 283KB, Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) Mobile DevicesPDF 121KB, Conditions for the Provision of Devices for Customer EvaluationPDF 119KB, Service Schedule for BT Mobile Device, Application, Content and E-Mail ManagementPDF 268KB, Appendix to the Contract for BT Business Mobile ServicePDF 224KB, Appendix to the Contract for BT One Phone ConnectPDF 379KB. Broadband only, but superfast! If you've lost all incoming and outgoing calls, reboot the firewall and your phone system. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price see Section 59, Part 2 of the BT Price list found atwww.bt.com/pricing. The digital line is not currently compatible with this system, this is currently only compatible with a traditional phone line. Whatever industry youre in, weve got tailored solutions to help your people work smarter. To check the speed at your location visit:business.bt.com/products/broadband-and-internet/deals. You will be able to view these terms when you click on your product below. To cancel the whole order, scroll to the bottom of the page and choose the red 'cancel order' button. Monday-Friday 08:00-18:00, Pay bills, query charges, discuss billing, You'll need your device and account or mobile number when you call, View and pay bills, and more in My account 24/7. 89% UK availability. However, she would contact the Order Management Department who would attempt to stop the disconnection. Uplift in speed is not guaranteed and any uplift will vary depending on your indoor EE 4G Network coverage, the time of day and the number of people using the network. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price see Section 59, Part 2 of the BT Price list found atwww.bt.com/pricing. Are there User Guides for setting up and using my device? Note that any offer prices are discounted from standard prices and that, when standard prices increase, the offer price will be discounted from the revised standard price. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. You can see if your address is eligible by putting your details in the availability checker at the top of this page. Don't forget to dial '9' before trying to get an outside line. Can I use an EPOS system with a digital line? If youre leaving one broadband provider for another, their hardware, like routers or set-top boxes, wont be useful anymore. Weve updated our BT Business privacy policy. Thefollowing documents make up your contract for your Retail Connect service: -the Internet Out of the Cloud Schedule to the General Terms foundhere, Purchased Equipment Financing AnnexPDF 562KB, BT Business Broadband Voice (VoIP)PDF 112KB, BT Business eSaver Broadband, Calls and LinesPDF 306KB, BT Business Hosted VoIP (Enhanced Service)PDF 45KB, BT Cloud Voice and Cloud Voice SIP-T- these terms and conditions apply to BT Cloud Voice Service (as set out in the terms and conditions) ordered on or before 13 August 2017 -PDF 384KB, BT SIP Trunk- these terms and conditions apply to BT SIP Trunk Service (as set out in the terms and conditions) ordered on or before 13 August 2017 - PDF 163KB, Conditions for BT Business Broadband Advanced ServicePDF 52KB, Service Schedule for BT Business Broadband Advanced ServicePDF 37KB, Service Guarantee for BT Business Broadband Advanced ServicePDF21KB, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customer joining and resigning prior to 28 March 2022(if ordered between 1 September 2021 and 27 March 2022) PDF 325KB, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms(if ordered between 4 February 2019 and 31 May 2021) PDF 253KB, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete Wi-Fi and Hybrid Backup(if ordered between 1 June and 31 August 2021) PDF 305KB, BT Business Broadband Schedule to the General Terms(if ordered before 4 February 2019) PDF 305KB, Value Added Services Annex to the BT Business Broadband Schedule(if ordered between 10 April 2017 and 25 November 2018)PDF 264KB, Value Added Services Annex to the BT Business Broadband Schedule (before 10 April 2017)PDF 178KB, Service Schedule for BT Office AnywherePDF 367KB, Microsoft Office 365 offered by BT Annex to Service Schedule Service Level AgreementPDF 132KB, Service schedule for BT One Phone ConnectPDF 333KB, Annex to the Service Schedule for BT One Phone Connect BT One Phone Coverage SolutionsPDF 78KB, Annex to the Service Schedule for BT One Phone Connect Private Voice Extra & Private Data ExtraPDF 84KB, Online Starter Kit for Office 365 (On or After 13th July 2015)PDF 340KB, Web Consult & Build Service SchedulePDF 61KB, BT Business IT Site Manager Subscription ServicePDF 319KB, BT Business IT Support Manager pay per use on-site ServicePDF 142KB, BT Business IT Support Manager PC Incident ServicePDF 137KB, BT Business IT Support Manager PC Subscription ServicePDF 144KB, BT Business IT Support Manager Server per incident ServicePDF 121KB, BT Business IT Support Manager Server Subscription ServicePDF 127KB, BT Business IT Manager On-Site Repair Subscription ServicePDF 178KB, Microsoft Office 365 Small Business and Microsoft Office 365 Small Business Premium offered by BT (before 5 March 2018) -, Conditions for BT Business ServicesPDF 194KB, Service Schedule for Microsoft Office 365 Small Business/Microsoft Office 365 Business Essentials offered by BT and Microsoft Office 365 Small Business Premium/Microsoft Office 365 Business Premium offered by BTPDF 298KB, Charges Schedule for Microsoft Office 365 Small Business offered by BT and Microsoft Office 365 Small Business Premium offered by BTPDF 179KB - Applicable to new customers entering into contracts on or after 10th October 2011, Charges Schedule for Microsoft Office 365 Small Business offered by BTPDF 144KB - Applicable to customers whose BT email service was upgraded and moved to a Microsoft platform during the period 10th October 2011 through to mid-2013, Microsoft Office 365 Small Business offered by BT Annex to Service Schedule Service Level AgreementPDF 83KB, Mobile Service - Standard Tariffs - applies prior to 15.11.10, BT Talk Time Terms and ConditionsPDF 85KB, Business Circle Complete Terms and ConditionsPDF 73KB, Blackberry Internet Service (with or without Satellite Navigation) Terms and ConditionsPDF 84KB, BT Business Mobile Broadband Terms and ConditionsPDF 86KB, Mobile Service (Business) - Pre 19th May 2014, Mobile Service (Business) - On or after 19th May 2014, Service Schedule for BT Business Mobile ServicePDF 474KB, Annex to the Service Schedule for BT Business Mobile ServicePDF 231KB, Conditions for Business Mobile ServicesPDF 304KB, Service Schedule for Voice, Business Circle, Business Circle Complete, Data, Blackberry Services, BT Signal AssistPDF 322KB, Service Schedule for BT AutobalancePDF 85KB, Service Schedule for BT DatazonePDF 25KB, Service Schedule for BT Business Mobile BroadbandPDF 98KB, Analogue Presented MAC Vision CircuitsPDF 36KB, Analogue Presented PAL Vision CircuitsPDF 36KB, Maintenance of Equipment ConditionsPDF 243KB, Maintenance of Equipment Service Schedule PDF 152KB, Maintenance of Equipment - Customer Service Compensation Scheme AnnexPDF 190KB, UK Maintenance Service Standard Care, Business Care & Business Premium CarePDF 336KB, Audio Broadcast Network ServicesPDF 110KB, Bespoke High Bandwidth Private ServicePDF 200KB, BT Closed Circuit Television ServicePDF 238KB, Bureaufax and Telex Bureau ServicesPDF 26KB, Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PALPDF 34KB, Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV)PDF 37KB, Digital Video Broadband (DVB) ASI Non-resilient ServicePDF 78KB, Digital Video Broadband (DVB) ASI Resilient ServicePDF 69KB, EPS81, EPS82, EPS83, EPS84 and EPS 98 ServicesPDF 34KB, Facility Line Circuits (1, 3, 5 year Minimum Term contracts only)PDF 34KB, Facility Line Circuits (10 year) ServicePDF 146kb, Netstream Corporate/Enterprise ConditionsPDF 348KB, NetStream Corporate/Enterprise Schedule 1 - Opening Contract DetailsPDF 16KB, NetStream Corporate/Enterprise Schedule 2 - Opening InventoryPDF 15KB, NetStream Corporate/Enterprise Schedule 3 - Record of Contract ChangesPDF 67KB, Serial Digital Interface (SDI) Access PointPDF 34KB, Serial Digital Interface (SDV) Vision CircuitsPDF 34KB, Telephone Service from a BT PayphonePDF 30KB, Trial Terms and Conditions - DefinitionsPDF 98KB. See the Cloud Voice Express terms at https://business.bt.com/terms/ under the IP Communications heading for details. To add an extra product to your order, you will need the product in your basket first. Although when I speak to business customer services, the service is great, but unfortunately the broadband connection itself has been slow and dropping several times a day, and has been significantly worse over the past few weeks. Not all lines in Ultrafast enabled areas can support the Ultrafast service. To be eligible, you must report a fixed line failure in the correct manner. The lead time for Broadband to be connected with a line is around 14 working days, but if you have Hybrid Backup, you can get connected and soon as the following day via EEs network. In addition the following documents may also apply: Solution Terms for 4G Public Wifi in BoxPDF 182KB, Solution Terms for Additional Network EquipmentPDF 175KB, Solution Terms for BlackBerry for BusinessPDF 168KB, Solution Terms for Complete MobilityPDF 124KB, Solution Terms for Connected VehiclePDF 168KB, Solution Terms for Customised AppsPDF 165KB, Solution Terms for Lone Worker from EE (Peoplesafe)PDF 169KB, Solution Terms for Lone Worker SIM Only Service PlanPDF 144KB, Solution Terms for Mobile Device ManagementPDF 135KB, Solution Terms for Mobile Secure Data Management (Jamf)PDF 136KB, Solution Terms for Mobile Voice VPNPDF 166KB, Solution Terms for On-site Support (Employees Transferring)PDF 159KB, Solution Terms for On-site Support (No-Employees Transferring)PDF 153KB, Solution Terms for Samsung Knox for EnterprisePDF 216KB, Solution Terms for Service Add-OnsPDF 268KB, Solution Terms for Service Relationship ManagementPDF 371KB, Solution Terms for 4G Office Signal Assist(PDF 128KB), Solution Terms for Signal BoosterPDF 103KB, Solution Terms for Tailored End to EndPDF 360KB, Solution Terms for Tailored Set UpPDF 256KB, Solution Terms for Total Resource (Employees Transferring)PDF 390KB, Solution Terms for Total Resource (No Employees Transferring)PDF 381KB, Ofcom General Condition 1.3 Additional InformationPDF 138KB, Ofcom General Condition 1.3 Additional InformationPDF 128KB, For IT Services, these General Terms will applyPDF 266KB, IT Services Annex to the Purchased Equipment SchedulePDF 179KB, Business Review Consulting SchedulePDF 165KB, Collaboration Adoption Service SchedulePDF 266KB, Design and Implementation SchedulePDF 209KB, iNlife Managed Security SchedulePDF 227KB, Network Assessment Service SchedulePDF 169KB, Service Delivery Management SchedulePDF 161KB. The details of your whole order will be shown. What are the default IP addresses on the IP Office system? You must return all Wi-Fi Discs to BT. Ask questions and share tips with other people 24 hours a day. 4G coverage required. 08702 - Charges vary Our business phone bill has just increased by 14.4% which apparently is ok according to our contract. But maybe it's too late, and you've found a faster broadband alternative that's making your current set-up seem outdated. The alarm companies are now selling systems that do not rely on a traditional phone line, they can run off your internet connection or supply you with a system that runs over the mobile network. 7 Cancellation. 168 saving based on standard price of 49.95/month over a 2-year contract. It is pretty straightforward to switch your business account from BT or cancel your business contract altogether. Unfortunately not because traditional phones wont be compatible, but dont worry we will send you 1 x new digital phone for free if you purchase one of our digital phone line packages. If you cancel within this time you'll have to pay an early termination charge. The first thing you should do is contact the provider you wish to switch to and they will be able to explain the process you need to follow. TV license and latest Android, Window or iOS operating system required. *not 7 days after receiving your Hybrid Backup device. Click the button and choose a domain technical enquiry form. Wi-Fi calling requires a compatible device and Wi-Fi connection. Achieve a smarter digital future with our technology and business solutions for public sector providers. Offer available 06/03/23 08/05/23. The RingCentral EULA for BT Cloud Phone and for Cloud Work can be foundhere. Going back to work? What you're charged depends on how long is left to run on your contract. BT Business Terms and Conditions Our contracts are set up into three main parts to make it easy for you to understand. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. We may need to speak to you, so please include a daytime contact number as well. The Complete Wi-Fi Guarantee is valid for a period of 6 months from the Service Start Date. BT Sport for business is intended for commercial premises only. Cloud Voice Express appThe Cloud Voice Express app requires the latest iOS or Android operating system and an internet connection.
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