Consequently I always get a quote from them for all my insurances. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Please complete the security check. We're proud to be specialists in covering pre-existing conditions. Staysure Expat Travel Insurance promo codes, coupons & deals, May 2023. You can make most changes, including this one to your policy online through MyStaysure, including upgrade your policy, adding additional cover options and changingyour personal details. Address Northampton, ENG. Whether you have a question about payment methods when buying a new policy, or how you can make a change to your existing policy, here youll find answers to those questions below. We may take up to 7 working days to respond to post. very helpful staff if you need to query any thing. Tried again signed in, same thing again. Those who are up to 85 can travel up to 35 days at a time. I am happy with the cover the policy provides. At Staysure Group, our greatest asset are our people. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. I was able to complete my claim online and upload copies of the letters from P&O. 0000007238 00000 n Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. One more step! Thank you for choosing Staysure Kind regards, Ross, My mum in law has been with Stsysure for quite a few years and has always been satisfied so thought that we'd give you a try ourselves. Staysure Expat Claims . Tailor your policy to suit your needs. After 6 months I got a letter asking me to update my medical conditions. Email us: You can also email us at info@staysure.co.uk Postal Address: If you prefer you can write to us at the following postal address: Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB Their primary purpose is to ensure that the company's technology infrastructure is scalable, secure, and reliable as the . Those aged under 71 can have a single maximum trip duration of 50 days (which can be upgraded to 100 days for an additional premium if agreed). Finalised the policy. Please input a valid email address. I phoned in and spoke to Richard who was very helpful. 10:00am - 4:00pm. Continue. Opening Times. Staysure is a trading name of TICORP Limited. Call our UK contact centres free. Easy to insure and we had a discount voucher making it even better value. Staysure Group has announced its acquisition of ROCK Insurance Group, a leading travel insurance white labelling and partnerships business. *voOP;q]O$b90hS2[lX8"6_S2Nn"VU !} Very good customer service and prices are good. Its available for those aged 70 and under and is already included as standard when you choose a Comprehensive Annual policy for up to 21 days cover. Dear Ms Woolley,Thank you for taking the time to leave a review.It is great to hear that the price was good and you found it easy to fill in your medical history.Thank you for using Staysure.Kind regardsRoss. So you can be confident that youve got the right cover, thats tailored just for you. We have used Staysure for quite a number of years now. Dear Mr Chalk Thank you for taking the time to leave us this feedback. I knew exactly what I was buying and how much it was going to cost. This rating has decreased by -11% over the last 12 months. A Quality Stay at an Affordable Price. 0000250391 00000 n Hours: 37.5. Check out what 268,839 people have written so far, and share your own experience. Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. I can't begin to tell you how distressed they are over it and they show no compassion to a man who might have passed away before they actually receive the money. STAYSURE.CO.UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . Check the section to learn more about which tools and technologies are used by Staysure and how much is Staysure oriented towards technology. 202 45 Try for free at rocketreach.co Toggle navigation {{ userNotificationState.getAlertCount('bell') }} . Whether for leisure or business, SureStay Plus Hotels by Best Western is the perfect choice for those who like to travel simply and casually. Over 700 people work across our brands and our head office is in Northampton. Here is the email that I sent you over two months ago-and to which I was promised an answer and possible reimbursement within six weeks.. I had to change one thing and he was very calm and talked me through the process. Staysure is in financial services sector. 0000020817 00000 n Service was second to none. 3-5 Rushmills Business Park, Enter a name to find & verify an email >>> . All my questions were thoroughly answered and my concerns were considered. We're so passionate about covering pre-existing conditions that we're now . We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure . Dear Eirlyn Jenkins,Thank you for leaving us a review.I am pleased to hear our colleagues were very nice over the phone and we have been able to update your health declaration with no increase in the price.I will pass your lovely comments to the team.Thank you for choosing StaysureKind Regards Alex. Available on Comprehensive Annual policies only. This cant be added retrospectively. 0000022333 00000 n We are sorry to hear that you had difficulties getting in touch with our underwriter. It goes against our guidelines to offer incentives for reviews. This year's renewal did not require me to contact Staysure as i had no changes to my policy. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. The Spanish version of what was called the EHIC is called the Tarjeta Sanitaria Europea (TSE). Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Electronica Finsmart Solutions Private Limited, List Of Financial Service Companies In USA, List Of Financial Service Companies In India, List Of Financial Service Companies In Detroit, List Of Financial Service Companies In Atlanta, List Of Financial Service Companies In Houston, List Of Financial Service Companies In San Jose, List Of Financial Service Companies In Dallas, List Of Financial Service Companies In Las Vegas, List Of Financial Service Companies In Miami. . We called and were promised calls back but never received any, when we called again operators said there were no previous calls recorded but when we insisted and gave names and times of who we had spoken to they found the calls. Report Job. 0000007547 00000 n We are a portfolio of brands across travel and pet insurance spanning direct to consumer sales, price comparison and a new yet-to-be-launched offering. 9:00am - 5:30pm. 0000022612 00000 n This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Access your My Staysure account by logging in here. Very easy to make a change to my policy. Staysure headquarters is in Northampton, England, United Kingdom. Aug 7, 2015. . Here are 8 tips for writing great reviews. Dear Michael WilliamsThank you for your comments. | Read 219,221-219,240 Reviews out of 219,250. . Have used before and will continue using. This option increases your single item, Personal Baggage cover beyond the standard 450, up to 1,000. 0000284821 00000 n Or if calling from outside the UK +44 1604 210 845. Staysure is widely recognised as a major success story, winning 'Best Travel Insurance Provider' for 2016 and 2017 at the highly respected British Travel Awards, 'Most Trusted Travel Insurance . I called back 2 weeks after, got through to Toby, he too sounded so friendly, he got me through to Lucy. After several lengthy phonecalls from overseas, each time with a waiting time of 5-10 mins, I was put through to a person at the Claims dept who reiterated that my policy did not cover cancellation. This is the first time we've been abroad, so we'd never had travel insurance before. If you need to make a claim, we'll make it as easy and stress-free as possible. I can confirm that a final written response will be sent to you within the required timeframes. I cannot fault any aspect of the help and support they provided. I have been a Staysure customer for some years. Thank you, I have found it difficult to get confirmation/ documents relating to the policies I have taken out. We may take up to 7 working days to respond to post. It is set to be a mutually beneficial business decision that will expand the group's customer base and allow Staysure Group access to sell ROCK's innovative products and services. I welcome your feedback on this matter. I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. The quickest way to get in touch is to message us online, this will then email us directly, just click here. 0000006632 00000 n Best phone call I have made in a long time. To go to MyStaysure or create and account. Dear Ann Ford Thank you for your comments. An insurance company that ignores its policy holders - who will often be contacting them when they most need help - is NOT a good insurance company Thanks for asking me to rate you in one of your constant and annoying emails, Staysure. As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Staysure is a trading name of TICORP Limited. Staysure PGA Seniors Championship 2022 24 - 28 August 2022 . You've accepted analytics cookies. Travel Insurance . 0000001196 00000 n Thank you for choosing Staysure! 0000023905 00000 n When I was well enough I contacted X at Staysure and asked if my insurance policy covered cancellations. 0000276048 00000 n You may change your settings at any time or accept the default settings. I have only ever spoken to one helpful person there the rest tell me it's in the pile and won't discuss it further. 0000016559 00000 n 0000003404 00000 n If you need more help, please visit our FAQ Help Centre. Thank you Staysure. It will be M&S next time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Available 24/7, it's the easiest way to view your documents or to make any changes. Sun. Other Thank you for your feedback and your kind comments, we will pass your comments on to the team. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. I was advised that the premium could be returned to a normal level but this would necessitate not renewing for several weeks. Accessing and responding to inquiries is a challenging process with little to no support, as the company evades responsibility through convoluted rules and games. I have used them a number of times and willo again, Dear Leuan Gwyn Parry,Thank you for your comments.I am delighted to hear you have had a great experience with Staysure and that we've offered cover at a reasonable price.Thank you for using us and we look forward to hearing from you again in the future.Kind Regards Emma. 0000003186 00000 n e't_C}%hi4nNm3hI+1+IV4e}hc?U;!%4AaZlz29:? 0000004549 00000 n ?KEkl3gI9]}WS?Zso0sKEr_~|l-S. Second call, got a lovely gentleman who completed my insurance policy and was professional and supportive. Staysure in Northampton, ENG What email should the hiring manager contact you at? Rocketreach finds email, phone & social media for 450M+ professionals. Both our Single Trip and Annual policies have an upper age limit of 85. The telephone consultant I spoke to was clear and easy to understand. Find out how we combat fake reviews. Staysure.co.uk uses 3 email formats: 1. first@staysure.co.uk (40.0%). With an Expat Single Trip Travel Insurance policy, all travellers up to 85 can travel up to 104 days. With an Expat Annual Travel Insurance Policy, all travellers up to 85 can spend up to 183 days in their policy year on holiday. Thank you, Dear Dorothy A Hughes Thank you for your comments. Found the staff helpful and they knew what they were talking about.I got good deal and paperwork received quickly. Theres no jargon in our rights guides. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. We shall see what quality we get if we need to use it. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. I contacted Stay Sure as I was unsure about insurance whilst undergoing investigations and awaiting a diagnosis. Northampton Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Unfortunately Trustpilot does not allow us to post our contact details in these replies. In most cases (excluding motor )I am happy to go with them. email: info@csal.co.uk / www.csal.co.uk . When I complained the agent more or less said" take it or leave it"! 0000284646 00000 n 0000015353 00000 n We are . Lucy (unsure of surname) was wonderful. Jonathan was so kind and helpful I felt incredibly confident with my holiday insurance choices especially as it was for my disabled husband and 90 year old dad. 0000014250 00000 n After chasing several times, I finally received a brief email telling me that, contrary to MS X two separate emails I was NOT insured for cancellation. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. 0000000016 00000 n We appreciate your great comments, which will be feedback to the team.Kind Regards Alex. So you can be confident that youve got the right cover, thats tailored just for you. We have now been waiting weeks for a decision on a relatively small claim for a two day hospital admission in Europe. I am pleased to hear that you are likely to use us again but we can unsubscribe your email so that you do not receive marketing from us. You can be certain that youre talking to the right person at the right time. I will no doubt use you again but do not like being pursued. If you remain unsatisfied with our response you will be able to escalate your complaint to the Financial Ombudsman Service, whose details will be included in our response. You can change your address by accessing your 'MyStaysure ' Account. Check out what 271,027 people have written so far, and share your own experience. Instead, theyre full of the info you need to get things sorted. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. Contact details. It can help give you peace of mind when youre going on holiday. declared conditions. They weren't sent to her email address, which would have been simple. We use some essential cookies to make our services work. We use dedicated people and clever technology to safeguard our platform. Thank you for choosing Staysure! When I began to read out the relevant emails from Ms X saying that I WAS covered, she very rudely interrupted me , saying "Look can you stop pressing all the buttons on your phone and making all that noise!" Get a Quote today. I raised this issue nearly THREE MONTHS AGO and I still have not received an answer, a confirmation of the initial promise of reimbursement or any form of apology from anyone on your staff or team. One very happy & satisfied customer. . The young lady i spoke with was very knowledgable of the insurance i needed all in a very friendly manner. My parents and I booked a holiday and he was diagnosed with terminal cancer. Many thanks. Useful. Location: Hybrid - Travel to Northampton or London 1-2 times per month. . By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Thank you for your feedback and your kind comments, we will pass your comments on to the team. 0000258181 00000 n Youll also need to be registered with a doctor in your (non UK) home country, who can grant access to your medical records if something goes wrong. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 . Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. We are pleased you found your experience simple and quick when organising your policy. I shall certainly use this company again, brill. This is usually very trying but I saw an advert in one of my magazines for Staysure Insurance & gave them a ring. Opening Times. 0000018906 00000 n Documents arrived sometime after i went on holiday.Dated 10 days before i left so i dont know exactly when they turned up.Supposed to be 5 workingdays .Also seemed the cost had spiralled from previous year (again documents late, arrived after I left) Very unsatisfactory. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. When I contacted Ms Xabout this, she told me to contact the claims dept. Verification can help ensure real people write reviews about real companies. NEW UPDATE AFTER RECEIVING YET ANOTHER BLAND EMAIL FROM A STAFF MEMBER AT STAYSURE REFUSING a) to apologise for their error or b) to reply directly to my clear criticism of their service as outlined below. Nice touch to email 2 days before I was leaving for holiday to remind to take my policy papers with me and offer my a new copy if I had lost the original copy. Resolver is free. GB. No administration fee is changed while making changes through MyStaysure. We are pleased you found our colleagues helpful and knowledgeable.Thank you for choosing Staysure Kind regards, Emma. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. But wait for it in order to process the 68 increase I ALSO HAD TO PAY A 5 ADMIN FEE!!! The whole process was faultless. Simple! Staysure - email id & phone of top management contacts like Founder, CEO, CFO, CMO, CTO, Marketing or HR or Finance head & all company details. We are pleased to hear you will be recommending Staysure to others and that you found the price excellent. I needed to see a doctor during my holiday and Staysure gave me a reassuring service. Many thanks! Not all holidays are created equal, so whether youre hopping over to Italy for a weekend, or planning an epic worldwide tour, youll want to tailor your expat policy to cover you properly. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. 9:00am - 5:30pm. So patient and helpful. 0000017729 00000 n Extremely pleasant employee who explained everything and even had time to chat which is unusual these days but put me at my ease. So you can be confident that youve got the right cover, thats tailored just for you. We have always used Staysure for our travel insurance and have always been satisfied. 0000284751 00000 n This will then allow you to change your email address, please note you'll need to enter your email twice to confirm the new address and then click 'Update'. Not a good outcome regarding her referral. My insurance company sorted our claim within a week. Company Overview for STAYSURE.CO.UK LIMITED (05142148) Filing history for STAYSURE.CO.UK LIMITED (05142148) People for STAYSURE.CO.UK LIMITED (05142148) 35% of employees would recommend working at Staysure to a friend and 33% have a positive outlook for the business. An Expat Travel Insurance policy is specifically designed for Brits who are living abroad. Dear Austin D, Thank you for your feedback. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. Your form would not let put in correct age, ended up having to pay extra 3.91 to amend to correct age otherwise my insurance would be invalid because of your faulty system! Thank you for choosing Staysure! Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village . Thank you for your kind comments, we will pass them on to the team. Security Check The trip youre looking to cover with your Expat Travel Insurance must also start and finish in your (non UK) home country. Staysure. I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. Mon - Fri. 8:30am - 8:00pm. The premium and policy terms seem to be competitive. . Mon - Fri. 8:30am - 8:00pm. Your colleagues on telephone or online chat could not help me so not happy, Made a claim last year when I had a bad fall came back of holiday and you soughted my medical expenses out with no messing about brilliant no hassle and got a really good price for this year's travel insurance you come Highley recommended . I was extremely impressed to receive the call at EXACTLY the promised time arranged. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. The price was more than reasonable so much so that I have just contacted the lads on the trip to contact staysure, Straightforward procedure after I tried to get an online quote and was advised to phone in. We have had to make a couple of claims whilst abroad and they have always been handled swiftly and fairly. Covering your medical conditions on your expat travel insurance is worth doing right. 0000004682 00000 n JO. Can only give a reveiew on the quote offered using the website. However, we would like to assist you in any way we can.Unfortunately Trustpilot does not allow us to post our contact details in these replies. Then like us on Facebook and follow us on Twitter. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Best regards, Thank you for your comments. We also ensure all reviews are published without moderation. See the latest vacancies here at Staysure. Good Service call handler was knowledgable and helpful. Please use the following address to get in contact with us. They contacted the Doctor and dealt with any queries very effectively. 0000006892 00000 n 300K+ Plugin Users 47.6177115,-122.2034444 . It can also help reclaim expenses when you lose or damage your ski equipment as well as cover the costs of unused ski passes, piste closures and avalanches. Write to us. Replies to negative reviews in < 24 hours. Glad my travel insurance was with them. Companies can ask for reviews via automatic invitations. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Good Value. Hours: 37.5. Dear Ms Allen,Thank you for taking the time to leave a review.I am delighted to hear the agent was knowledgeable and helpful.Thank you for using Staysure.Kind regardsRoss. Date of experience: April 28, 2023. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Dear Mrs CG JonesThank you for your comments. Find out how were protecting our customers if their holiday is affected by covid including when you can make a claim and a reminder of what youre covered for. We have stayed with this company even although we compare web- sites every time, as we feel they give reliable, unfussy service ( having been in a situation where we needed advice) and are reasonably priced. We are pleased you found our colleagues helpful and price reasonable for your Annual Multi trip policy. We are pleased to hear our colleagues were helpful, efficient and provided excellent service. Given that she assured me TWICE that I was covered, I think this is inadmissible. Don't forget . Partnerships/Bespoke Events. 0000276322 00000 n %PDF-1.5 % To contact our press team, please email [email protected]. They are the driving force behind our exponential growth, numerous product awards and creation of our market leading travel products. Save BIG w/ (14) Staysure Expat Travel Insurance verified coupon codes & storewide coupon codes. If you are a British National, a spouse or dependant of a British National and permanently lived in either France, Spain or Portugal for six of the past 12 months then you may be eligible to take out an Expat Travel Insurance policy. 0000020108 00000 n If youre 70 and under, you can extend your 50 day trip duration limit to 100 days for one trip. The US personnel dealt with this issue very quickly and just asked to be kept informed, which I did. Regards StaysureThank you for taking the time to leave feedback. Anyone can write a Trustpilot review. Would recommend to anyone. I have given a clear account of the matter below and I would be grateful if you could make a clear reply to these comments UPDATE TODAY Thanks for the your formulaic reply beneath my message #Staysure. Get contact details including emails and phone numbers (business & personal). Excellent customer service. 0000009432 00000 n It was founded in 2004. Here are 8 tips for writing great reviews. Weve helped millions of people find a resolution. After paying for. | Read 220,861-220,877 Reviews out of 220,877 Useful telephone numbers - we are here to help you Call our Customer Services Team If you have a query or need to amend your policy in any way 0333 006 8033 Or if calling from outside the UK +44 1604 210 845 Call our 24 hour Medical Emergency Support If you require medical assistance whilst on holiday +44 1403 288 414 Freephone when calling from a landline within the USA +1 844 780 0639 Kind regardsKatie. Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. You can change your cookie settings at any time. I rang to renew my travel insurance policy with Staysure and the advisors were helpful and reassuring. Find the amenities and service you expect at SureStay Plus. If you can prove you are not entitled to a TSE card, or the new GHIC provided by the UK Government, your cover will be valid. If you would like to discuss this further, please contact our customer experience team on 0800 652 9957 or via email at: social@staysure.co.ukKind regardsKatie. Staysure has an overall rating of 2.8 out of 5, based on over 116 reviews left anonymously by employees. You can get in contact with us via telephone or email. We've covered over 7 million people so far with insurance and have over 15 years' experience. Finally I received an email from X today saying that I was covered under my previous policy which expired on 31st Jan 2015, but not under my current policy. The Claims dept said I should contact Ms X. We had a Staysure travel insurance policy with extra cruise cover which included compensation for missed ports. Salary: 150,000. We are pleased to hear Melvin explained everything you needed to know and found the price reasonable. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Joanne was excellent at listening and explaining my options for cover. We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. Resolver is a totally free service that you can use to complain effectively. I decided on this option thereby leaving myself uninsured for this short period. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Call our contact centre on +34 952 010 057. . I got to A&E where I was seen immediately and was able to call Staysure. Best and worst companies at resolving issues. Shoppers saved an average of $14.58 w/ Staysure Expat Travel Insurance discount codes, 25% off vouchers, free shipping deals. I got no satisfactory answer to my belief that I had 12 months cover incl.
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staysure contact email 2023