This is the fastest way to lodge a request or complaint. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. Housing Offices (DCJ Housing) | Service NSW The Department acknowledges the Traditional Custodians of the land and pays respect to all Elders past, present and future. How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. arrange for the work to be completed, and. You can accessour apology to the Stolen Generations. Please call us to discuss whether we can help resolve your complaint. Working to improve the service and experience for our tenants. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. Housing Contact . You can seek legal advice about applying to NCAT for an order. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. HAC is independent and can review FACSs decisions and recommend changes. All repair requests are sent to the Housing Contact Centre for review and processing. maintenance on 1300 HOUSING (1300 468 746), 24 hours a day, seven days a week. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Family day care; . Understand what housing help you may be eligible for, including social housing and private rental assistance. Part 1: What is unreasonable conduct by a complainant? We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Play video: Rentstart Bond loan Long Version. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites. MyHousing on the App Store Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. A smartphone app that helps young people who have been in care on their journey to independence. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. Housing and homelessness - Communities and Justice If you are outside of Australia, please click here for overseas phone numbers. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. Department of Housing - Maintenance of Public Housing | Data.NSW Youll be notified by email or SMS of the outcome. Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. gas safety, electrical safety, locksmith, arborist, and other specialist services. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Resident satisfaction survey period July-Nov 2021. Feedback and complaints - Communities and Justice Residents can call us on 1800 422 322. Its website should have information about complaints or you can ask its staff about how to make a complaint. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. NSW Government has a repository for NSW Government publications. Show me on a map . To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. Your rating will help us improve the website. Complaints about community housing providers should be made directly to the provider. make payments to accounts. The program has consistently identified improvements . Repairs, maintenance and damage when renting | NSW Fair Trading The Registrar of Community Housing is within the Ombudsmans jurisdiction. NSW Government. We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. The timeframes for this non-urgent work can be up to 12 months for completion. NSW Government Maintaining a large property portfolio is costly work. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. See Advocacy and Legal Services below. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. You can access eRepair via the MyHousing app or on the DCJ website under MyHousing Online Services. You do not need to do anything differently. If you have an issue with maintenance of a Department of Housing Property you should first contact the Housing Contact Centre on 1300 468 746 (1300 HOUSING), 24 hours, 7 days, all year round. However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). Road maintenance; Road safety; Thrive Kids Open/Close Sub Navigation. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. Around 640,000 maintenance requests were received and actioned in 2020/21. PO Box 20217. Factsheets about applications, eligibility for housing assistance and tenancy matters including rent and repairs. the maintenance line. Postcode: 2259. Thats why we have compliance officers in the field every day checking the work of our contractors. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. What are your responsibilities and what does DCJ maintain? PDF Closing the gap: 10 Years of Housing for Health in NSW Department . Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. You may be trying to access this site from a secured browser on the server. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. E-mail: customersupport@jaggaer.com. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. Your rights and responsibilities as a tenant and request help with your home or tenancy. be reimbursed, up to $1,000 by the landlord. The Together Home Transition Program was first launched in July 2020 during the COVID-19 outbreak to uphold the NSW Governments commitment to keeping rough sleepers safe during the pandemic. Department. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. Simple and convenient tools for you to interact with us and access your information online 24/7. Alternatively, you can contact your local DCJ Housing office launch. The $177.5 million program will deliver 250 new social homes, helping prevent rough sleepers from having to return to the streets. If you disagree with a decision by a community housing provider you may be able to appeal to the HAC or NCAT. This may include appealing a FACS decision that you disagree with. This means you can report a repair at any time that is convenient to you. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Responsive and Programmed Maintenance contract. You can call the Housing. Find information on what housing support you may be eligible for, your rights and responsibilities as a tenant, how to apply for private rental assistance or social housing, assistance with starting or keeping a tenancy and understanding your rights and responsibilities as a tenant. maintenance, the Housing Contact. Our website uses an automatic service to translate our content into different languages. NSW Government NSW Government has a repository for NSW Government publications. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. Enter a postcode, suburb, town, or address to find a local housing office near you. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. The MyHousing app allows you to access and manage your housing information on the go from your smart phone. Trees and shrubs help our environment by giving us shade, privacy and fresh air. NSW Land and Housing Corporation ), Stage 5 Get your Construction Certificate and organise construction, Stage 6 Get your Occupation Certificate and celebrate, Cleanaway Western Sydney Energy and Resource Recovery Centre, Condong Cogeneration Plant - Recovered Timber Fuel, Shell Cove Boat Harbour Precinct Concept Plan Modification, Martin Place North Over Station Development, Martin Place South Over Station Development, Pitt Street North Over Station Development, Pitt Street North Over Station Development - Stage 1 Concept, Pitt Street North Over Station Development Stage 2 Detailed design, Pitt Street South Over Station Development, Pitt Street South Over Station Development - Stage 1 Concept, Pitt Street South Over Station Development Stage 2 Detailed design, Waterloo Metro Quarter Over Station Development, Official Caution issued to Aus-10 Rhyolite Pty Ltd, Official Cautions issued to National Parks and Wildlife Service, Penalty Notice issued to Cadia Holdings Pty Ltd, Official 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Caution issued to Richard Crookes Constructions Pty Limited, Penalty Notice issued to ATB Morton Pty Ltd, Fire Safety Order issued to Ferntree Place and Seven Street, Epping, Fire Safety Order issued to Sydney Adventist School, Penalty Notice issued to Centennial Mandalong Pty Limited, Penalty Notice issued to ResourceCo Material Solutions Pty Ltd, Fire Safety Order issued to the Charles Perkins Centre at the University of Sydney, Official Caution issued to Visy Pulp and Paper Pty Ltd, Official Caution issued to Next Contracting Pty Ltd, Fire Safety Order issued to 53 Tumbalong Boulevard, Haymarket, Fire Safety Order issued to Lowy Packer Building, Fire Safety Order issued to Building C25 - Lowy Cancer Research Centre, Fire Safety Order issued to Building C27 - Wallace Wurth, Fire Safety Order issued to Wollongong Private Hospital, Fire Safety Order issued to 119-143 Missenden Road, Fire Safety Order issued to 26 Honeysuckle Drive, Fire Safety Order issued to 1 Darling Island Road, 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Notice issued to Richard Crookes Constructions Pty Ltd, Penalty Notice issued to Roberts Co (NSW) Pty Ltd (SSD-9343, City of Ryde LGA), Fire Safety Order issued to NeuRA Randwick, Fire Safety Order issued to the University of Technology Sydney, Official Caution issued to South Coast Mariculture Pty Ltd, Fire Safety Order issued to Strata Plan 73910 at 3 Darling Island Road, Fire Safety Order issued to Strata Plan 76902 at 1 5 Towns Place, Fire Safety Order issued to the Ultima Harbourside, Penalty Notice issued to Hera Resources Pty Limited, Development Control Order issued to Capra Development Pty Ltd, Development Control Order issued to the Logos Properties Holdings Pty Ltd, Fire Safety Order issued to 3 Lime Street Sydney NSW 2000, Fire Safety Order issued to the University of Sydney, Fire Safety Orders issued to the Bellflower Magnolia and Jacaranda buildings, Official Caution issued to Consolidated Power Projects Pty Ltd, Penalty Notice issued to Holcim Australia Pty Ltd, Official 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Order issued to 39 Darling Drive Haymarket, Fire Safety Order issued to 6 Edwin Flack Avenue Olympic Park, Fire Safety Order issued to the Pullman Hotel Olympic Park, Compliance Reporting Post Approval Requirements, Independent Audit Post Approval Requirements, Central Coast Employment Land Precincts Map, Greater Sydney Employment Land Precincts Map, Greater Sydney Total Zoned Employment Lands Map, Hunter Metro Region Total Zoned Employment Lands Map, Hunter Region Total Zoned Employment Lands Map, Illawarra-Shoalhaven Region Total Zoned Employment Lands Map, Continued loss of people through interstate migration, The effect of international border closures, CPCP modification - Information for applicants, Partnering with Western Sydney's Aboriginal community, Recognition of prior learning or experience, Resilience and Hazards SEPP (Chapter 2 Coastal Management), 50-Year Vision for Greater Sydney Parklands, Guide to the updated Environmental Planning and Assessment Act 1979, Housekeeping 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